Refund and cancellation policy

What this policy covers

The only payment made to PawPair India is for featuring a listing. Listing a pet is free. We never collect, hold or share in any money agreed between pet owners, so this policy does not apply to any such arrangement.

Featured listings

Featuring is a one-time payment for a fixed number of days. It starts when the payment succeeds and the listing is live, and it does not renew by itself — you are never charged again unless you choose to feature again, so there is nothing to cancel.

• Full refund if you were charged twice for the same feature.
• Full refund if you paid but the listing was never featured.
• Full refund if we remove your listing within 48 hours of payment for a reason that is not a breach of our Terms of use.
• No refund for unused days once a feature has started.
• No refund if a listing is removed for breaking our Terms of use.

How to ask for a refund

Email pawpairindia@gmail.com from the address on your account, with the date and amount of the payment. We reply within 5 working days and tell you whether the refund is approved, and why if it is not.

Approved refunds are sent back to the same card, UPI or bank account within 5 to 7 working days. Your bank may take a few more days to show it.

Prices

All prices are in Indian Rupees. The price shown before you pay is the full amount charged.